Support


Q: How can I activate my copy of Euro Truck Simulator 2 on Steam?
A: Please open your Steam client and click on Games -> Activate a Product on Steam... in the top left corner. After a new window opens, simply enter your product key to add the full version of the game to your Steam Library. A step by step guide for this process can be found here.

Q: Is credit card required to purchase the game?
A: Our Store accepts credit cards, PayPal or a classic bank transfer (wire). These alternate methods allow you to pay for the game in the most convenient method available to you. Bank transfers can be paid later at a post offices or similar institutions and do not require you to have a bank account.

Q: I just bought the digital edition of Euro Truck Simulator 2 online. When will I receive my product code to unlock the full version of the game?
A: If you paid with your credit card or through PayPal, your product key should be sent immediately in an e-mail message to your e-mail. If the message does not arrive within an hour, please check your spam folder and make sure you have provided the correct e-mail address during purchase process. Additionally, verify that the transaction has been completed successfully and your account has a sufficient balance.
Purchases made using a bank transfer usually take some time to be processed – this can take around 3 to 5 business days. You will receive a confirmation email with your product key once your funds are processed by our payment partner. If your payment is taking too long to process or you have any concerns regarding your purchase, please contact our payment processor FastSpring for further assistance.

Q: How many times can I re-install the game using the same product key?
A: The number of activations in the same household is not limited – all you need is a valid product key to activate the game.

Q: My game has failed to activate, what should I do?
A: As of game update 1.3 we have introduced online verification of product keys as a part of the activation process. During this procedure, your product key is sent and then verified by our server – the entire operation should take just a few seconds under normal conditions. Game may be unable to verify your key due to a network problem or firewall software preventing the connection - if that is the case visit our offline activation page to complete the procedure offline.

Q: What languages are included in the digital edition of Euro Truck Simulator 2?
A: The digital edition is available in English, Česky, Dansk, Deutsch, Eesti, Español, Euskera, Français, Hrvatski, Magyar, Italiano, Lietuviškai, Nederlands, Norsk (bokmål), Polski, Português (Brasil), Português (Portugal), Română, Русский, Slovensky, Slovenščina, Srpski, Српски, Svenska, Suomi, Ślōnskŏ gŏdka, Tiếng Việt, Türkçe, Українська, 日本語, 한국어, 简体中文(中国大陆,新加坡), 繁体中文(台湾,香港,澳门).
If you would like to contribute to the translation of Euro Truck Simulator 2, please visit our GetLocalization page.

Q: I am using Linux or Mac OS X. Can I play the game on my system?
A: Yes! Linux and Mac OS X versions of Euro Truck Simulator 2 are available through the Steam platform. If you have already purchased Euro Truck Simulator 2 in the past, please follow our guide to activate your copy of the game on Steam.
If you already have a copy of the game on Steam, simply double-click the entry in your Steam library to begin installation.

Q: The game fails to start or the visuals are corrupted. What can I do?
A: First of all, please update your video card drivers. If it still doesn't help, open the Windows Start menu in the bottom left corner of your desktop, select All Programs -> Euro Truck Simulator 2 -> Troubleshooting, and try running OpenGL and DirectX options in turn (these options are also available when starting the game in the Steam version). You may also try the "Safe mode" option as the last resort, which will reset the graphics settings in-game to minimum. Then, if the game launches successfully, you can adjust the video settings manually through "Advanced settings" to what you believe is a safe setup. If none of these options work, the sad conclusion is that your computer is simply unable to support the game. Please, check that your PC meets the minimum system requirements and in case you pass, try sending us a bug report (see below).

Q: I have a high performance notebook, but Euro Truck Simulator 2 runs poorly on it. Why is that?
A: Chances are that your notebook features two video chips. Vendors often pair integrated Intel chipsets with more powerful Nvidia or AMD chipsets in order to save battery power when running less graphics-demanding applications. Older graphics drivers may use the low performance video option by default when running the game. You can open the control panel of the more powerful video card (Nvidia Settings or AMD Control Center) and explicitly request its use for Euro Truck Simulator 2 (in "Manage 3D Settings"). Alternatively, you may attempt to update the video drivers altogether; recent drivers should recognize ETS2 a use the more powerful graphics chip automatically.

Q: The game crashes, stutters or hinders my progress; what should I do?
A: Please contact our support team if you are experiencing in game issues. Don't forget to precisely describe your issue. Please also open open your \Documents\Euro Truck Simulator 2\ folder and attach game.log.txt and game.crash.txt files to your message, as well as compressed "profile" folder if possible. Our support team can be reached at support@eurotrucksimulator2.com.